HostGuard
Peace of mind, built into the PadSplit experience.
What HostGuard is
HostGuard protects PadSplit hosts from covered Member-caused damage and related costs. Coverage is built into your room pricing, no separate policy or signup required.
What HostGuard is not
Not a replacement for your property insurance. Does not cover losses or damages from events unrelated to PadSplit Members or the PadSplit model.
Program basics
Who's covered
All Hosts are eligible for coverage
When it starts
On move-in day of all new bookings and transfers
How it's paid
Automatically applied to room price
What's covered
How it works
Document damage before repairs
File online, no login required
Claims Administrator reviews and decides
Approved claims reimbursed
Getting started
Gather what you need before you file. The portal walks you through the rest.
Member damages — photograph damage before repairs, gather repair estimates
Evictions — Eviction packet provided by PadSplit and all other relevant supporting documentation
Code enforcement — the citation and any related communication
Member lawsuits / liability — complaint, summons, and service documentation
Focus on being a great host. HostGuard helps handle the rest.
Claims and Program FAQs
Reserv is a digital-native Third Party Administrator (TPA) building cutting edge claims technology that allows us to provide insureds with a clean, streamlined claims experience. We have assembled a team of veteran claims adjusters committed to delivering superior customer experiences and excited to tackle the long-standing challenges of the claims industry.
Once your claim has been submitted, the Reserv team will send an acknowledgment email. Your adjuster will then reach out by phone within 1 business day to discuss the next steps for your claim.
Please reply directly to the acknowledgement email that you will receive from Reserv. If you cannot locate the email, please reach out to claims+captivesinsure@reserv.com